Alpha Plus Hiring Application Support Executive
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Alpha Plus Off-Campus Recruitment Drive 2021 | Application Support Executive | Any Degree | Trending Job Update
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About Alpha Plus :
Alpha Plus Technologies is a creator of generic, knowledge-oriented, powerful, affordable and secure technology with strong values and ownership of a family-led business and the dynamism and aura of a new-age entrepreneur.
WE DESIGN. WE DEVELOP. WE DELIVER. WE SERVICE. Our clients find us as a sincere bunch of people who know what they say and deliver as promised! Our passion reflects in everything we do and our desire to produce good work for our customer runs deep within. APT is like a second home to people who work here. We Share. We Help. We Grow and yes, we have a lot of fun times too...!
Alpha Plus Recruitment Drive 2021:
- Reporting to the Customer Support Manager (Application Support), you will play a key role in Customer Service for Alpha Plus Technologies. Your primary responsibility will be to handle client queries/issues via emails, calls or personal visits, handle client delivery and troubleshooting. The role will interact externally with prospective clients and internally with the Products, Technology, Account Management & Liaison, Content Management Team, Banking Team & Senior Management.
- At Alpha Plus we aim at building softwares that tackle robust, un-tapped issues while delivering ultimate customer experience to our clients. As an application support executive, you will be a key technical player right from the implementation lifecycle to ensuring smooth running of the product across clientele. Strong hold on written, verbal and telephonic communication is a must. Customer-first mentality in service incident management, data analysis and root-cause analysis will take you a long way in this position. Are you ready…? Our gates are open for you
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| Company Name | Alpha Plus |
| Job Roles | Application Support Executive |
| Qualification | Any Degree |
| Total Vacancies | Not Mentioned |
| Salary | 4 LPA |
| Job Location | PAN, India. |
| Last Date | ASAP |
| Experience | Freshers |
| Branch | ANY |
| Year of Passing | ANY |
| Full-Time/Part-Time | Full Time |
| date of interview | Communicated Post Registration |
Job Description & Skill Set Required::
- Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring
- Impart UAT & Product Training to clients
- Ensure trouble-free Warranty & AMC support to Alpha Plus’ clientele
- Handle software installations for internal products
- Conduct periodic health-checks on software solutions deployed at client locations
- Undertake Proof of Concept (POC) at client locations in coordination with Business Team
- Document and track incidents reported by the clients
- Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
- Ensure smooth and consistent Client Relationship Management
- Assist in testing, release and maintenance of pre-deployment software releases
- Assist in organized deployment of patches, security fixes, and periodic product upgrades
Desired Candidate Profile:
- B.Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
- No prior experience is mandatory
- In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre-requisite
- Proficiency in deploying web-based applications
- Sound skills of software troubleshooting and diagnosis
- Excellent analytical and on-the-spot thinking ability
- Basic computer skills, including email writing, is a must
- Sound communication, inter-personal & documentation skills
- Readiness to travel across the country for client-side implementation at least 2 – 3 times each month
- Willingness to acquire in-depth functional knowledge of APT software product
Interview Process:
- Online Test
- Technical Interview 1
- Technical Interview 2
- HR Discussion
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How to submit an application to Alpha Plus Private Limited in 2021:
- Eligible candidates may apply to the 2021 Off-Campus Recruitment Campaign of Alpha Plus Private Limited.
- Kindly Follow the Below Mentioned steps for Submitting the application.
- Click on the link below prior to the expiry of the link:
Point 1: Navigate to the below Apply link, enter your Email Id and Password to create the account ( If Required ) and then submit.
Point 2: Please provide all your basic personal details as I shown in my video and click on submit.
Point 3: Check your Mail Inbox for any registration mail from the company.
Point 4: Link to submit the application is provided below.
Application Link: Click Here
P.S: Apply for the position before the expiry of the link.
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